24/7 365 DAYS A YEAR
WORLDWIDE DELIVERY
1 BILLION+ HOURS STREAMED
25,000 LIVE EVENTS A YEAR
World-class monitoring
Our Media Operators deploy a combination of market-leading, automated monitoring tools from AWS, alongside the M2A console to guarantee the optimum health of our video services.
We follow the sun
We serve customers globally. Key to our success is the availability and expertise of our Media Operators across multiple time zones. With MCRs in London, Oregon and Dhaka, we employ a rapid response approach and share knowledge seamlessly, giving our customers the bullet-proof operations support they expect for their valuable live events.
Industry expertise
Our industry expertise means we are able to tailor our services to deliver up to a 5 9s SLA threshold, within an ITIL framework. Working hand in glove with our deployment teams, our AWS accredited Media Operators are supported by designated primary 24/7 engineers and secondary 24/7 on-call back up engineers.