A team you can trust

Our Media Operators ensure the availability, performance and quality of M2A Media’s services and output 24 hours a day, 7 days a week, 365 days a year, delivering up to one billion hours of streamed content from 25,000 live events a year.

24/7 365 DAYS A YEAR




World-class monitoring

Our Media Operators deploy a combination of market-leading, automated monitoring tools from AWS, alongside the M2A console to guarantee the optimum health of our video services.


We follow the sun

We serve customers globally. Key to our success is the availability and expertise of our Media Operators across multiple time zones. With MCRs in London, Oregon and Dhaka, we employ a rapid response approach and share knowledge seamlessly, giving our customers the bullet-proof operations support they expect for their valuable live events. 

Industry expertise

Our industry expertise means we are able to tailor our services to deliver up to a 5 9s SLA threshold, within an ITIL framework. Working hand in glove with our deployment teams, our AWS accredited Media Operators are supported by designated primary 24/7 engineers and secondary 24/7 on-call back up engineers.

Don’t just take our word for it; we’re trusted by global broadcasters and
rights owners

When broadcasting premiere sports events to high volumes of viewers worldwide via an OTT platform, it is essential that the integrity of our service is guaranteed at all times. We need the highest possible uptime, so that not one second of an event is missed. The Operations team at M2A Media has been and continues to be indispensable to DAZN and allows us to push the boundaries of broadcast technology to ultimately improve the quality of experience for our customers.

John Doe

Colin White, Head of DAZN Service & Incident Management, DAZN


To learn more about our 24/7 Operations service, fill in a form and one of the team will get in touch.