24/7 365 DAYS A YEAR
1 BILLION+ HOURS STREAMED
25,000 LIVE EVENTS A YEAR
Our Media Operators deploy a combination of market-leading, automated monitoring tools from AWS, alongside the M2A console to guarantee the optimum health of our video services.
We follow the sun
We serve customers globally. Key to our success is the availability and expertise of our Media Operators across multiple time zones. With MCRs in London, Oregon and Dhaka, we employ a rapid response approach and share knowledge seamlessly, giving our customers the bullet-proof operations support they expect for their valuable live events.
Our industry expertise means we are able to tailor our services to deliver up to a 5 9s SLA threshold, within an ITIL framework. Working hand in glove with our deployment teams, our AWS accredited Media Operators are supported by designated primary 24/7 engineers and secondary 24/7 on-call back up engineers.
Don’t just take our word for it; we’re trusted by global broadcasters and
When broadcasting premiere sports events to high volumes of viewers worldwide via an OTT platform, it is essential that the integrity of our service is guaranteed at all times. We need the highest possible uptime, so that not one second of an event is missed. The Operations team at M2A Media has been and continues to be indispensable to DAZN and allows us to push the boundaries of broadcast technology to ultimately improve the quality of experience for our customers.
Colin White, Head of DAZN Service & Incident Management, DAZN