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The M2A 24/7 Operations team is based in our MCR in Central London. The team ensures the availability, performance and quality of the M2A platforms and services 365 days a year.

M2A Operations provides a complete operational service combining pro-active troubleshooting, with ‘eyes on glass’, automated monitoring, real-time signal telemetry and skilled issue resolution.

Our incident and service management procedures follow ITIL best practice protocols and are proven in the field of live broadcasting.

Working hand in glove with our Development team, M2A Operations is supported by designated primary and secondary on-call DevOps engineers.

World Class Monitoring

The M2A 24/7 Operations team uses a combination of automated monitoring tools from AWS, Conviva, Mux and Splunk, alongside purpose built M2A console, developed in-house specifically for M2A services.

CONTACT M2A MEDIA OPERATIONS 24/7 365 DAYS A WEEK.

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Testimonials

  • "When broadcasting premiere sports events to high volumes of viewers worldwide via an OTT platform, it is essential that the integrity of our service is guaranteed at all times. We need the highest possible uptime, so that not one second of an event is missed. The Operations team at M2A Media has been and continues to be indispensable to DAZN and allows us to push the boundaries of broadcast technology to ultimately improve the quality of experience for our customers.”

    Colin White, Head of DAZN Service and Incident Management

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